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The crew customers had been quite possibly the most non caring I have ever been on the flight with. It reminded me off my times during the resort company whenever we had union and non union teams. I will never fly American yet again I I must go west I will travel.
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I wished to take a second to simply call out the amazing shopper service Connie Sanders with your Dallas Workplace gave my spouse And that i in an exceptionally demanding situation. Connie went over and outside of to be certain we have been cared for and her amount of notice to restoring our difficulties filled working day was extraordinary, she solitary handedly restored my religion in the Corporation and she warrants congratulations with the do the job that she does.
I gained the down below reaction from American Airlines after I refused their supply of a $25.00 journey voucher for horrendous service. My reviews had been posted on This page Nonetheless they have been eliminated. Their inadequate service Value me money and time, which I are not able to get again plus they Believe $twenty five.
American Airways has the worst buyer service of all Airways I've Employed in my sixty three decades. My spouse’s anniversary earrings had been stolen out of her suitcase on June twenty, 2013 and Customer service has REFUSED to Get in touch with us back again just after reporting the thief the day it transpired.
I can't feel you board passengers just before doing all of your checks about the airplane. Leaving your buyers stuck for over two several hours without to minor information and facts is full bullshit. If you are in essence similar to every airline In this particular regard, it’s only not suitable to deal with your clients this way.
I'm sorry to mention that our experience in the AA counter in Newark was under stellar – Of the two consumer service reps within the counter helping passengers examining in, one particular committed her time and energy to ONLY Top notch passengers, and the opposite woman looked as if it would do as minimal as you possibly can – much too fast paced stressing about what Absolutely everyone else was carrying out – all apart from what she may very well be performing! As the road grew extended, the less intrigued she grew to become, and her Mind-set was horrific – It took us significantly less time to get to the Airport than it did standing in line to check in! (in excess of an hour or so with only 4 people in front of us). By the point we stepped up towards the counter – a different consultant got on board – we needed to “serene ourselves down” – you are able to visualize how the opposite forty or so people started to experience behind us! While you regularly attempt to tell us, you “treatment” about the passenger, which individual could use a certain amount of Angle adjustment – or uncover her One more posture!
On 7/19/2013 I flew by way of American Airways from Columbus Ohio to Las Vegas Nevada. We had a layover in Dallas Tx, at your Fort Worth airport. I'd the worst experience I have ever had While using the American Airlines Reps there and when I termed consumer service they have been no help both. To start with, just one within your representatives despatched us to the incorrect gate; I needed to talk to a representative wherever our flight could be departing from due to the fact a gate number wasn't on my boarding pass. We went to the gate instructed and had been despatched to the wrong gate, considering the fact that we have been at the incorrect gate we did not hear our departing flight details resulting in us to miss out on our flight. We went to the counter requesting a status of our flight for the reason that we had heard almost nothing, 1 AA attendant in the station was not ready to look anything at all up since she was typing or executing something else. I defined to her that it had been critical for the reason that we could miss our flight. She didn’t care. Even though there was a long line of individuals waiting around to talk to the only AA rep out there. I waited in line for as long as I could, I then observed an AA agent strolling by and I stopped her for help, she reported there was absolutely nothing she could do and sent us to another AA desk. We went to that desk and we were being told our airplane was proper there exterior on the point of choose off Which they would not let's over the airplane simply because whenever they known as the AA Associates to the airplane and inquire them to watch for us it will make everybody mad?
Also advise that each passenger put there carry on in dimension checker so all passengers are treated equitably.
I'd some extremely constructive assistance to give them to stop this Down the road, but was not able to establish connection with them.
To begin with, major many thanks and shout out in your Cust Svc rep Laura. She is rather helpful and was equipped to deal with my difficulty swiftly. You should really feel very fortuitous to have her as an personnel.
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